Digital and Cloud Services

A State’s Department of Social Services – Enterprise-Wide Strategic Planning Services Provider
HMA assisted the Department of Social Services (DSS) by conducting enterprise-wide IT strategic planning to develop an DSS Enterprise-wide IT Roadmap. The IT Roadmap took into account the current state of DSS digital and cloud services and documented all the projects DSS should pursue to move the agency forward towards aligning its IT projects with DSS business goals. HMA worked with the DSS executive team to establish the stakeholders involved and has created an IT Roadmap methodology and an inventory of existing major projects across all divisions at DSS. We are currently refining the roadmap and the list of existing IT work orders that are part of the standard DSS IT change management process to determine which should be combined with other initiatives and which can be deleted as they are outdated at this point. HMA is creating division-specific go forward strategies to solving each division’s pressing IT problems. The go forward strategy may include total or partial replacement of existing systems or may suggest the division remain on their current platform and provide a prioritization of work to be done.

Fairfax County (Virginia) Health and Human Services – Target IT Architecture Strategic Support
HMA worked with the eight agencies that compose the Fairfax County health and human services system in partnership with the county’s IT department. The project goals included establishing IT governance across all eight agencies and developing an IT roadmap that would enable greater collaboration and coordination of services across the agencies, greater access to client and provider information, and consolidation and optimization of the health and human services system’s portfolio of IT assets.

HMA is working with the board and key stakeholders to further the target IT architecture for human services covering all three business domains (service delivery and management, program administration, and analytics and reporting) and both technical domains (information management and IT infrastructure). HMA engaged in strategic planning and implementation, including:

• Ensuring the human services target IT architecture was aligned with county-level IT direction, promoted leveraging existing and planned county-wide IT assets, and promoted optimal use of financial and human resources.
• Ensuring that key client-centered service goals were achieved, including improving strategic planning capabilities within human services agencies and across the human services system.

Department of Veterans Affairs, Veterans Benefit Administration
VBA RMC Program
Role: Subcontractor Type: T4NG Large, Time and Materials Contract
Description: The VA Records Management Center (RMC) is a Veterans Benefits Administration (VBA) facility established in St. Louis, MO, which serves as the VA Records Processing Center (RPC). The RPC receives and stores service treatment records (STRs) directly from military service departments upon a service member’s discharge from active duty service. To accomplish the VA goal of a completely end-to-end paperless processing environment and to significantly adjust the records storage utilization of the RMC within the next three (3) to five (5) years, VBA awarded the RMC contract to support the extraction and conversion of its largest repository of paper records stored at the RMC. Oxford is a key provider of document receipt processing, preparation, indexing, scanning, and the quality assurance of disability claims as part of the extraction and paper to electronic conversion process.

Department of Veterans Affairs (VISN 10)
Medical Document Scanning and Processing
Role: Prime Type: GSA FSS 36 SDVOSB Set-aside, FFP
Description: The Dayton, OH, Veterans Affairs Medical Center (VAMC) required a business partner with digital image service provider expertise to manage its medical patient records and services, to include:

• Onsite Digitization Services: intake, prep, scan, index, quality assurance, and ingest into VistA
• Verification Services regarding the review, correction, and ingestion of claims into VistA
• On/Offsite Electronic File Claims Processing Services for ingest into VistA
• Onsite Digitization Services for Release of Information records that are retrieved from storage
• Onsite Digitization Services for Urgent Requests that are retrieved from storage

Oxford provides medical patient claims and records expertise to include the scanning and processing resources required to handle the Dayton Ohio Medical Center’s annual claims volumes. Oxford provides full-service, daily, medical record document scanning and electronic file importing (on and offsite). This includes digitization of hardcopy medical files, to include prep, scanning, quality control, indexing, re-assembly of the file, and ingestion into the VA’s electronic health record system. The Dayton VAMC relies upon Oxford claims expertise to meet all quality requirements, workload demands, and to process all Veteran claims within five business days of receipt.

Department of Veterans Affairs (VISN 5)
Medical Document Scanning and Processing
Role: Prime Type: GSA FSS 36 SB Set-aside BPA
Description: The VA Medical Centers (VISN 5 – DC, West Virginia, Maryland) required a business partner with digital image service provider expertise to manage its medical patient records and services, to include:

• Onsite Digitization Services: intake, prep, scan, index, quality assurance, and ingest into VistA
• Verification Services regarding the review, correction, and ingestion of claims into VistA
• On/Offsite Electronic File Claims Processing Services for ingest into VistA
• Onsite Digitization Services for Release of Information records that are retrieved from storage
• Onsite Digitization Services for Urgent Requests that are retrieved from storage 

Oxford provides medical patient claims and records expertise to include the scanning and processing resources required to handle the VA Medical Centers’ annual claims volumes. Oxford provides full-service, daily, medical record document scanning and electronic file importing (on and offsite). This includes digitization of hardcopy medical files, to include prep, scanning, quality control, indexing, re-assembly of the file, and ingestion into the VA’s electronic health record system. The VA Medical Centers rely upon Oxford claims expertise to meet all quality requirements, workload demands, and to process all Veteran claims within five business days of receipt.