IT Operations and Outsourcing
Includes operation and maintenance of IT systems, keeping IT systems viable with supported vendor releases or off-the-shelf applications software upgrades.
Operations and maintenance include all software and hardware associated with mainframes, client/server, web-based applications, XYZ-as-a-Service, and networking. We provide the Information Technology (IT) infrastructure and IT services required to assume management and operations of Government IT resources and IT business functions (i.e., managed by performance – KPIs, SLOs, SLAs, etc.).
What we do
- Operational Support
- DevOps
- Database Management
- Software Maintenance and Upgrades
- Telecommunications Maintenance (Data, Voice, Images, including Wireless)
- Infrastructure Management Services (IMS)
- Configuration Management
- Network/Hardware Support
- Help Desk/IT Support
- Backup and Recovery Management
- Installation, Configuration, and Tuning
- IT Operation and Maintenance Planning
- Data Quality Management
- Training
- Management of IT Services independent of Client Management
- Leasing of Hardware and Software
- Implementation of Standards (e.g., International Organization for Standardization (ISO) 9000, Capability Maturity Model Integration (CMMI)
- Solution Leasing
- Transformation Services
Experience in action
Pension Benefit Guaranty Corporation (PBGC)
Benefits Administration, Document and Records Management, Contact Center Services
Role: Subcontractor Type: IDIQ, Task Order, Time and Materials
Description: PBGC’s Office of Benefits Administration (OBA) Participant Services Division (PSD) required a business partner with retirement plan benefits administration, Document and Records Management, and Contact Center Services expertise. OBA has the responsibility over the day-to-day benefits administration and supporting activities for PBGC’s customers and required Oxford expertise to handle the following key tasks: benefits administration, document management, records management, administrative support, data analytics, and customer contact center services. Oxford provides strategic support in the large acquisition to consolidate numerous support contracts handling outreach on behalf of the PSD. Under the strategic support of this contract, PBGC is consolidating its operations to meet all its customer service goals and objectives.